A colleague of mine was browsing through her Facebook news feed the other day when she saw a picture a FB friend (who lives across the country) had posted. The picture was of a colorful Mexican restaurant front with a sign in the window that said, “Soup of the day: Tequila.” She recognized it immediately […]
Before we start talking about how to find the best hashtags, let’s do a little review of what exactly hashtags are – this is for those of you who aren’t exactly social media gurus; the rest of you can feel free to skip over. A hashtag is just a way of labelling and finding social […]
Can you believe this is Thanksgiving week? Thanksgiving traditionally marks the official beginning of the holiday season — although in recent years it’s been gearing up before Halloween which is an entirely different subject. Anyway, when I landed this week at my home airport from business travel, it was fun to see the entire […]
We’re going to talk about data and analytics. Now, before you roll your eyes, I promise this will be interesting. And it definitely ties into customer service and customer experience. I just came back from the IBM Insight conference in Las Vegas, and what they shared about data is anything but boring. We’re all familiar […]
I’ve participated in a number of Tweet chats and they are a great way to gain followers, establish your authority and both interact with and learn from others. Tweet chats are quite popular and if you plan on being a Twitter power user and leveraging it to become a recognized influencer, you need to jump […]