By Dan Coughlin To me, empathy means working to understand what another person is thinking and feeling, and then responding in an effective way. I’m convinced that empathy is the most important characteristic in building a successful organization. Empathy Impacts Every Aspect of an Organization With empathy you can create products and services that customers […]
By Dan Coughlin Every once in a great while a book comes out that is so useful and so relevant for such a widely diverse group of people that I want to stand on my rooftop and yell, “Read this book now!” However, it’s way safer for me to just write about it. Peak: Secrets from […]
We talk about how to sell to and recruit Millennials – after all, they are an increasingly important slice of commerce – but once they’re hired, how do they view the workplace and their relationship with their bosses? That’s why I was fascinated by a recent Reddit rant a Millennial (female, age 26) wrote about […]
There is something I’ve noticed about the most effective leaders and it’s true no matter what field they are active in: The have a few strongly held, guiding principles that govern their actions. They don’t have a list of 20 priorities, because they are guided by a small number of overarching principles that are able to […]
By Bob Burg and John David Mann We’re in the silly season, the time of U.S. presidential primaries, and one effect of the media assault is that it makes us examine this thing called “leadership.” It’s easy to think of leadership as something that relates only to the elite few: the CEO, the president, the general, […]