“Nobody goes there anymore. It’s too crowded.” That’s one of the most famous Yogi Berra quotes and while it sounds funny, a new Google search feature may turn this oxymoron into a reality. For many small businesses, Google now gives searchers a visual picture to help them determine when the business is most packed by […]
By Jeff C. West In order for any business to be successful, at the very minimum, you must have three components: You must have a product or service that provides enough value to a customer that they are willing to trade their money for your product or service. You must have a sales process in place […]
Years ago, when I was just starting to speak and consult on customer service, my friend Dr. Larry Baker shared this concept with me. Now the word abused may be a bit strong, but his point was well taken. For some customers, the pre-purchase experience is better than the post-purchase experience. My belief is that […]
Dogs go “social” at cage-free daycare Watch Susan Solovic talk to Jeremy King, co-founder of The Watering Bowl, a cage-free doggie daycare and boarding facility. Solovic is a small-business expert, best-selling author, and media personality. She sits down with King to discuss how his business uses social media and other tools to offer exceptional […]
How many of you remember one of the original TV talent shows, “Star Search”? Almost daily I find myself going on a different kind of star search – I’m always looking for the average number of stars a product or app has received from users. One of the best attributes of the Internet is its […]