Customers and clients expect satisfactory results. But in today’s competitive market, good isn’t good enough. To be a wildly successful business, you should strive to exceed expectations. Stay in touch before, during and after a job and inform customers about deliverable dates. Go above and beyond just getting the job done. These actions go a long way to build customer loyalty, repeat business and word of mouth referrals.
Many people are surprised to learn that I hate to shop. it’s true. I’m not one of those women who takes pleasure spending a Saturday afternoon at the mall. But I am an online shopping junkie, and I do nearly all my holiday shopping via the Internet. And I’m not alone. Online holiday sales for 2012 are forecast to grow 12 percent over last holiday season to approximately $96 billion.
Some people think you can’t teach customer service. That may be true, but only if the person you’re trying to teach doesn’t have the right attitude or mindset to begin with. There is no doubt that some people “get” customer service, while some people don’t.
There are a number of holidays that fall within the last six weeks of the year. As a result, employees clamor and compete for time off to enjoy and celebrate with family and friends. However, as a business owner, you are forced to balance the needs of the business against the requests for time-off in […]
As business owners, we place trust in our employees that they will represent the company well in all public interactions. But have you ever thought about what could happen when a customer overhears your employees talking to each other. Do you know what they are saying? Your customers do and they are listening.