“Set it, and forget it!” Those are the words of Ron Popeil, one of the greatest pitchmen on the planet, known for inventing and selling the Chop-O-Matic hand food processor, the Veg-O-Matic (that he said can slice a tomato so thin it only has once side), the Ronco Pocket Fisherman and many other inventions. His […]
My daughter came home from school to visit us over a recent holiday. She was flying on Southwest Airlines and checked a piece of luggage. When the suitcase showed up on the luggage carousel, we noticed the handle was damaged. Bummer! I’ve been through this before. Not happy, I walked into the Southwest office. What […]
Okay, “fire” is going a little too far. You need to keep them on your team, but at the same time you need to take over their job, at least on occasion, if you’re serious about improving customer service in your small business. The most successful small business owners and startup founders that I know […]
Don’t you just hate it when you are talking to someone in a store or on a customer support call and the person says, “I’m sorry, that’s not my department”? Well, here’s an extreme example of that situation. I was at a restaurant. My water glass was empty. There was a server walking by with […]
Among this week’s collection of excellent curated content are articles that will help you steer clear of some costly marketing and management mistakes. You won’t be able to say that you hadn’t been warned! Leadership, management and productivity If yours is a retail small business, the seven growth tips here will come in very handy […]