By Jeff Davidson Whether you are communicating with someone face-to-face, over the telephone, or via email, text, or instant messaging, if your communication styles do not match one another, you might be headed towards problems. Considering email communications in particular, corresponding parties can misunderstand each other in many ways. To understand why, let’s review some […]
The first days of a new year are always a time to recommit ourselves to establishing beneficial habits and jettisoning things, circumstances, and relationships that are holding us back. But if the truth be told, we know that many of these efforts – in the long run – end up in failure, so I wanted […]
By Jamie Lowary The rise of the Internet has opened up new communication channels far beyond the traditional phone call. With tools like live chat, click-to-call, and online forms, consumers have more ways than ever to connect with a business. But guess what? It’s not just your Great Aunt Nancy who prefers to speak with […]
By Liz Greene We all know it’s far more profitable to retain a current customer than to acquire a new one. Perhaps that’s why so many business owners hold onto problem customers at all costs, even when firing them is the right move. However not giving these troublemakers the pink slip can end up costing […]
In today’s highly competitive business landscape, employers look for any advantage they can find, and boosting productivity is at the top of their lists. Although there are numerous ways businesses can increase productivity by looking for new efficiencies and finding fresh ways to motivate their employees, many don’t realize how important the wellness of their […]