By Jeff Davidson Since anyone in your company is a potential public contact point, everyone must understand the opportunity in every telephone inquiry. Take the opportunity to thoroughly review with your staff how the phone will managed, and, if this applies to your business, avoid placing telephone reception responsibilities with the newest and least informed […]
By Jeff Davidson You often see “employee of the month” plaques in hotels and other service-oriented businesses, but such systems actually work to the detriment of the business. For one, employees who win are not likely to feel as motivated in subsequent months. They might already know that nobody wins twice in the same year […]
By Jeff Davidson An agency based in San Francisco booked me to speak to the midwest region of defense account agency. A week prior to my departure, I had gathered all of the background research and information I needed to do a standout job in Columbus, Ohio when I got an unexpected letter in the […]
By Jeff Davidson Why do so many entrepreneurs feel that they can miss sleep without penalty? Or, if they know there are penalties, why do they nevertheless proceed? When several high achievers were asked this, the response that occurred most frequently went something like this: By working longer or harder now and perhaps getting less […]
By Jeff Davidson Have you ever stopped to think that you have valuable property right on your hard drive? Undoubtedly, you have a variety of notes that you have taken over the years arranged in various categories. In support of your clients or customers, you may have developed forms that enable them to easily transact […]