In the famed children’s fable, “Alice in Wonderland,” Alice says, “Sometimes it seems as though I have to run twice as fast just to stay in the same spot.” Does that sound like your business? If you’re running around in a frenzy getting nowhere, here are some ideas to help you propel your business forward. […]
There is so much bad customer service today, that when you receive really fantastic service you’re amazed. That happened to me last week on a cruise with my family. Before I get started, you should understand that my husband and I aren’t fans of cruises so I didn’t go into this with a positive attitude. […]
Don’t sweat the small stuff. That’s definitely not the case when it comes to delivering your product or service to your customer. It’s the little things that matter most. A few weeks ago my husband and step-grandson visited me in New York City. Several days in a row, we ate at a diner near my […]
A successful marketing plan is built on consistent messages. But when you’re building your business it’s tempting to want to try to be all things to all people. Thus, your marketing messages end up being all over the map. The result: It confuses your customers. (Gets confusing for you too.) Before you start to market […]
Do you sell products on your website? Online retail sales are exploding. According to comScore, Inc. (NASDAQ: SCOR), a leader in measuring the digital world, . retail e-commerce sales. Q1 2013 grew 13 percent. That’s the 14th consecutive quarter of positive growth and the 10th consecutive quarter of double-digit growth. How is you doing? Are […]