Tag: business

TWELVE MARKETING TOOLS MOST SMALL BUSINESSES DON’T GET RIGHT [PART 2 OF 2]

Here are more highlights from my conversation with Randye Spina, small business marketing expert and author of the book “Affordable Marketing Solutions: Proven Techniques to Profitably Market Your Small Business” (www.myaffordablemarketing.com): Signage.  RANDYE:  A while ago I saw a very expensive four-color standalone sign for a Mexican restaurant at a bus stop. The sign said […]

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Customer Service Strategy: To Serve and Protect

I’ve been writing customer service articles for over 25 years and always appreciate comments and stories that come from our readers.  Jacques De Villiers responded to one of the articles, which was about shifting your vocabulary. The concept was if we called our customers something other than customers, how could that change the mood, feeling and even […]

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