By Jim McKinley Everyone deserves a fun and restful vacation, especially busy people such as business owners and entrepreneurs, individuals who bear great responsibility. It’s that responsibility which makes getting away and relaxing so essential. As a business owner, your energy, drive, creativity, and mental and physical health are very important to the success of […]
By Liz Greene A looming deadline, a cramped schedule, emotional overwhelm at every level, and a thoroughly destroyed workspace. It’s utterly mind numbing (and we’ve all been there). That said, working in a cluttered and/or messy environment can negatively affect your business. I mean, no one likes working in chaos, but the benefits of a […]
By Chris Landry These days, social media is as much a part of the customer experience as any other stage of the customer journey. The statistics back this up with 74 percent of consumers using social media to guide their purchase decisions and a further 60 percent engaging with brands on social before making a purchase. […]
By Anthea Taylor As any business up and down your main street, you need to give your customers a reason to keep coming back and talking about yours. Having your customers identify with your brand is the best way to make sure that you become a mighty presence no matter the size of your business. […]
By John Tschohl First let me clarify the value of quality service. I believe that great service retains the customers you already have, attracts more customers, and develops a reputation that encourages customers to do business with you in the future. Are you guilty of the following customer service crimes? 1. Telephone torture. Too many firms […]